Einstein Search Answers

Search for answers with intent.

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Our Vision

In the age of digital transformation across all industries, we challenged ourselves to go beyond words with search functionality. Having quick and actionable search results are mission critical for users, and Einstein Search Answers rapidly extracts specific resolutions from knowledge articles within Salesforce.

Rather than relying on keywords, we are now able to provide users with question-answering capabilities. These do not remove keyword search functionality, but rather enhance the user experience by identifying intent. This intent-driven mindset provides users with immediate results to proceed forward.