Conversational AI

Better collaboration via conversations - human-human and human-machines

Conversations happen everywhere!

Communication platforms such as Slack have changed the ways we work and share. Salesforce AI Research focuses on building cutting edge AI solutions to understand these conversations and facilitate both human-human and human-machine interactions.

Converse

An open source framework for building and deploying Task-Oriented Dialogue (TOD) systems.

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BotSIM

Your task-oriented dialogue (TOD) simulation toolkit.

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collaborate

64% of agents with AI chatbots are able to spend most of their time solving complex problems, versus 50% of agents without AI chatbots.”

Salesforce AI Research

STATE OF SERVICE

Latest Publications and News

publication
Controllable Abstractive Dialogue Summarization with Sketch Supervision.
read on arxiv
publication
CoCo: Controllable Counterfactuals for Evaluating Dialogue State Trackers.
read on arxiv
publication
ToD-BERT: Pre-trained Natural Language Understanding for Task-Oriented Dialogues.
read on arxiv
in the media
"The Triangle of Trust in Conversational Ethics and Design: Where Bots, Language and AI Intersect" Workshop Summary
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in the media
Slack your way to QA - How past conversations can answer future questions
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in the media
CoCo-DST: Controllable Counterfactuals for Evaluating and Improving Dialogue State Trackers
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Our team is growing!

Salesforce has plenty of conversational applications and opportunities to create high social, product, and research impacts. Apply now and join one of the best AI teams in the world and shape the future of conversational AI with us.

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