Conversational AI
Better collaboration via conversations - human-human and human-machines
Conversations happen everywhere!
Communication platforms such as Slack have changed the ways we work and share. Salesforce AI Research focuses on building cutting edge AI solutions to understand these conversations and facilitate both human-human and human-machine interactions.
Converse
An open source framework for building and deploying Task-Oriented Dialogue (TOD) systems.
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64% of agents with AI chatbots are able to spend most of their time solving complex problems, versus 50% of agents without AI chatbots.”
Latest Publications and News
publication
ToD-BERT: Pre-trained Natural Language Understanding for Task-Oriented Dialogues.
read on arxivin the media
"The Triangle of Trust in Conversational Ethics and Design: Where Bots, Language and AI Intersect" Workshop Summary
learn morein the media
CoCo-DST: Controllable Counterfactuals for Evaluating and Improving Dialogue State Trackers
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Our team is growing!
Salesforce has plenty of conversational applications and opportunities to create high social, product, and research impacts. Apply now and join one of the best AI teams in the world and shape the future of conversational AI with us.
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